We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk - EMEA via phone, email and self-service.

Role Info:

Bi-Lingual 1st Line IT Service Desk Analyst - Global Leader
Thornbury, Bradford BD3
Competitive Salary + Full Company Benefits Package & Free Parking

Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

The Role:

The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/Skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.

We deal with an average of 1,000 issues per week, working a s...

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